Shipping Policy
At GENTLEMAN BOUTIQUE BY GON, we are committed to delivering high-quality clothing to you quickly and safely. Every order is carefully packed and shipped through reliable carriers to ensure a smooth and hassle-free delivery experience. Your satisfaction is our priority, and we strive to make your shopping experience seamless from checkout to delivery.
Order Processing Time
All orders are processed within 0 to 2 business days (Saturday to Friday).
Orders placed after our daily cut-off time of 5:00 PM (EST) will be processed on the next business day.
Please note that orders are not processed or shipped on Sundays and Mondays, as these are our non-operational days.
Shipping Time & Delivery Estimates
Once processed, orders are shipped using our standard delivery service and typically arrive within:
- Transit Time: 3 to 5 business days
- Total Delivery Time: 3 to 7 business days (processing + transit)
Delivery times may vary depending on your location and unforeseen delays caused by shipping carriers (such as weather conditions or high shipping volume).
Shipping Location
We currently ship within the United States only. At this time, international shipping is not available.
Shipping Charges
We proudly offer Free Shipping on all orders. There are no additional shipping charges applied at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
This allows you to monitor your shipment directly through the carrier.
If you do not receive tracking information within 2 business days, please contact us for assistance.
Delivery Issues or Delays
If your package is significantly delayed or marked as delivered but not received, please contact us immediately so we can help investigate and resolve the issue.
Damaged Packages
If your package arrives damaged, please follow these steps:
- Take clear photos of the damaged item(s) and packaging
- Contact our support team within 7 days of delivery
- Send the photos along with your order details to:
Support@gentlemanboutiquebygon.com
Requests submitted without proper photographic evidence may not be eligible for a refund, replacement, or store credit.
Incorrect Shipping Address
Please ensure that your shipping address is correct before placing your order.
We are not responsible for orders shipped to incorrectly provided addresses. If your order has not yet been shipped and you need to make changes, please contact us as soon as possible.
Contact Information
For any questions or concerns regarding shipping, feel free to contact us:
Business Name: GENTLEMAN BOUTIQUE BY GON
Website: https://gentlemanboutiquebygon.com
Phone: +1 (915)831-9292
Email: Support@gentlemanboutiquebygon.com
Physical Address: 3621 N Zaragoza Rd Ste#6, El Paso, TX 79938
Business day: Monday — Friday
Business hours: 10:00 AM — 6:00 PM
Closed: Saturday & Sunday
Response time: Our customer service team answers all inquiries within 24 hours