Refund Policy
At GENTLEMAN BOUTIQUE BY GON, our mission is to provide premium-quality clothing along with a smooth and reliable shopping experience. Your satisfaction matters to us, and we want you to feel confident with every purchase. If, for any reason, our products do not meet your expectations, our return and refund process is designed to be simple, clear, and hassle-free.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused, unworn, and in original condition
- Returned in original packaging, including tags and all accessories
- Proof of purchase must be provided
If you accidentally placed a wrong order or changed your mind, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-day period.
Return Method
All returns are handled by mail only. We currently do not accept in-person returns.
Return Label
For defective/wrong items, we provide a free prepaid label. For change-of-mind returns, the customer is responsible for return shipping.
To return an item:
- Repack the item securely in its original packaging
- Attach the return label to the outside of the package
- Drop off the package at the designated shipping carrier
If you lose your return label, please contact our support team to request a new one.
Restocking Fee
We do not charge any restocking fees. Returns are free for items that meet our return eligibility conditions.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please follow these steps:
- Take clear photos of the item(s)
- Contact our support team within 7 days of delivery
- Send the photos along with your order details to:
Support@gentlemanboutiquebygon.com
Requests made after 7 days or without proper proof may not be eligible for a refund or replacement.
Refund Processing
Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed.
Refunds will be issued to your original payment method used at checkout.
Shipping Information
For shipping details, please see our Shipping Policy
Contact Information
If you have any questions about returns or need assistance, feel free to contact us:
Business Name: GENTLEMAN BOUTIQUE BY GON
Website: https://gentlemanboutiquebygon.com
Phone: +1 (915)831-9292
Email: Support@gentlemanboutiquebygon.com
Physical Address: 3621 N Zaragoza Rd Ste#6, El Paso, TX 79938
Business day: Monday — Friday
Business hours: 10:00 AM — 6:00 PM
Closed: Saturday & Sunday
Response time: Our customer service team answers all inquiries within 24 hours