Order Cancellation Policy
At GENTLEMAN BOUTIQUE BY GON, we understand that sometimes you may need to make changes or cancel your order. Please review our cancellation policy below for a smooth experience.
Order Cancellation Request
You may cancel your order within 30 minutes of placing it by contacting us at:
Support@gentlemanboutiquebygon.com
Please include your order number and request details to help us process your cancellation quickly.
Refund for Canceled Orders
If your order is successfully canceled within the allowed time frame, your refund will be processed to the original payment method.
Please allow up to 7 business days for the refund to reflect in your account.
Orders That Have Already Shipped
Once an order has been shipped, it cannot be canceled.
However, you may still be eligible to return the item in accordance with our Refund Policy after delivery.
Incorrect Shipping Address
If you accidentally entered an incorrect shipping address:
- If the order has not yet been processed, we may update the address without canceling the order
- If the order has already been processed or shipped, cancellation may not be possible
In such cases, please contact us immediately so we can assist you with the best possible solution.
Need Help?
If you have any questions or need assistance regarding your order, feel free to contact us:
Business Name: GENTLEMAN BOUTIQUE BY GON
Website: https://gentlemanboutiquebygon.com
Phone: +1 (915)831-9292
Email: Support@gentlemanboutiquebygon.com
Physical Address: 3621 N Zaragoza Rd Ste#6, El Paso, TX 79938
Business day: Monday — Friday
Business hours: 10:00 AM — 6:00 PM
Closed: Saturday & Sunday
Response time: Our customer service team answers all inquiries within 24 hours.